I will prefer this email for further communications.I was always of the thinking that MNC's offer better customer service than the indian companies as the MNC's are very concerned about their brand value and their image in the market. I have attached a screenshot of your tracking page to give you the details of that order.
Now you guys tell me, is this the kind of customer service Dominos is supposed to provide? They said that they don’t have crispies available anymore. While we were having it, I decided to have more crispies and went upstairs to order it, BUT THE ANSWER WAS AGAIN NO. We went downstairs in the sitting area to get the complete order and after 10 minutes we received it. When I asked them about my other things they said that its not prepared and if you say we can do it now. When we reached restaurant, what we see is they have prepared just 1 pizza, not the balance order(except navratra pizza). We decided to go to the restaurant to pick up the order because its hardly 7 minutes away from my place.
DOMINOS ONLINE CUSTOMER CARE UPDATE
I called them again at 8:32PM as there was no update regarding our balance order and they said that it is still being prepared. While he was doing some calculations, your 30 minutes delivery came in my mind and I said that am not going to pay as it is more than 30 minutes. During all this conversation it was already 8:15PM.Īt the end, I asked Ajay to send me the balance order and asked about my bill. I received a call in next 5 minutes saying that Dominos outlets don’t have an option for sending emails(ANOTHER NO). He said that he will need to check with his senior and will get back to me. I asked Ajay to write an email from official email address that you don’t have pizza available and that is the reason you won’t be able to deliver it even if its showing DISPATCHED. The guy said that they can deliver my order except navratra pizza which was not acceptable. That girl was unable to answer any of my question and he transferred the call to his senior named Ajay. After 22 minutes of my order creating time and we all know that Dominos have 30 minutes pizza delivery guaranty. The thing which made me more upset was that I received a call from restaurant at 7:52PM to inform me that they won’t be able to deliver my order. I was very upset because I was having fast that day. Even if the restaurant don’t have it available they could have managed with some other restaurant because there are so many Domino’s outlets in our area. But suddenly we received a call at 7:52PM from the restaurant which was supposed to deliver food for us and the girl said that they don’t have navratra pizza available in the restaurant, which was totally unacceptable because your website allowed me to create that order and the restaurant should have that order available when its showing as dispatched. We were waiting for our pizzas as the status of order was showing as dispatched on your tracking page. I ordered pizzas online from Dominos website on 8th October at 7:30PM. This i am writing such a big mail because you know what was the position when some was hungry and don’t get foods. I wish the dominos would take some steps to avoid this types of mistakes.Īnd i also don’t know what type of customer satisfaction this dominos outlet was giving and this outlet is always delivering the order late first time we had penalized them with sorry card but this time the store manager naveen even does not give a response to same. Nd there was also not good response we are getting from the line managers naveen from that outlet for the same even after calling thrice a times. We are hungry at that time and we are not got anything at night 11.00 clock. So we are asking what was the time guarantee for the order they say no time guarantee for that order but at the time of giving the order they not said that the order was not guaranteed by the time. We had ordered 2 veg stuffed garlic bread with 1 fanta which we had received after 1.10 hrs after the order was made. This is very ridiculous behavior we had seen first time from the outlet of dominos worli.
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